Shipping policy

Shipping Policy

Order Processing

All items are made to order after your purchase is confirmed. Please allow approximately 3–7 business days for your order to be produced before it is dispatched.

During busy periods, sales, public holidays, or unforeseen production delays, processing may take longer. We will contact you by email if there is a significant delay with your order.

Shipping Within Australia

Once your order has been produced and dispatched, delivery within Australia generally takes approximately 9–14 business days.

Estimated total time from placing your order to delivery is approximately 12–21 business days.

Delivery estimates are provided as a guide only and are not guaranteed. Delivery times can be affected by carrier delays, customs processing, weather events, public holidays, and other circumstances outside of our control.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when it becomes available.

Please allow time for tracking details to update after receiving your dispatch email.

Shipping Address

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please check your address carefully before placing an order. We cannot guarantee changes to an address after an order has entered production or has been dispatched.

[kristy]is not responsible for delays, lost parcels, or additional delivery costs caused by an incorrect or incomplete address supplied at checkout.

Lost, Damaged, or Delayed Orders

If your order arrives damaged, incorrect, or has not arrived within a reasonable time after the estimated delivery period, please contact us at [kristy1@kristy.com.co]with your order number and any relevant photos or information.

We will investigate the issue and work with our fulfilment partner and shipping carrier to provide an appropriate solution.

International Shipping

International shipping may be available for selected locations. Delivery times and shipping costs vary depending on the destination and shipping method selected at checkout.

Customers are responsible for any customs duties, taxes, import charges, or fees charged by their country.

For shipping questions or help with an order, contact us at:

kristy1@kristy.com.co